When should I receive my refund?
When you click on "My Orders" in your TOPUPLIVE account, view your refunded paid orders. Here is the meaning of the status:
Refund status : Refunded This means that : Your order refund has been completed on TOPUPLIVE. The money has been processed and credited to your TOPUPLIVE account balance.
Note: TOPUPLIVE supports refunds to your original payment method/bank account. Some payments cannot continue with the original method.
Use the table below to check when you received your refund. Refunds take different amounts of time, depending on how you originally paid.
payment method： | Refund to： | When to receive your refund： |
Supports any TOPUPLIVE pattern of payment | TOPUPLIVE account | On the same day/immediately [within minutes] |
Credit/debit card | credit card | 1. 10+ working days,
2. Processing times may be extended depending on each credit card issuer. |
debit card | 1. 10+ working days, 2. Refunds may take up to 30 days to show up on your debit card statement. |
business of Internet banking | bank | 1. Within 1-3 working days,
2. Processing time may be extended depending on the bank. |
E-wallet | E-wallet | 1. On the same day/immediately, 2. Within 5-7 working days, 3. Processing time may be extended depending on each wallet used. |
Manual transfer, ATM or cash deposit
[Applicable to Malaysian currency] [Thai baht only] | Bank | 1. Within 1-3 working days
(i) Payments/orders refunded before 11am [GMT+8] will be processed on the same working day.
(ii) Refunds after 11am will be processed on the next business day. 2.Processing time may vary by bank and country and may sometimes take 10+ working days,
3. If a refund request is made after 4pm on a weekend, public holiday or Friday [GMT+8], it will be processed on Monday. |
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