Under what circumstances can I request a refund?

If your order is cancelled due to the TOPUPLIVE platform's failure to fulfill the order, you may consider finding another TOPUPLIVE platform that may be selling the same desired item.

Otherwise, if your order is cancelled, you may request a refund under the following conditions:

1. No other TOPUPLIVE platform can be found offering the same item.
2. Other TOPUPLIVE platform offers are sold at higher than expected/unreasonable prices.

If you experience any of the above and wish to have your payment returned, please contact usTOPUPLIVE Customer service for help with this issue.