After your payment is successful, the game direct recharge will be credited to your account within approximately 10 minutes. During peak recharge periods or in special circumstances such as system upgrades, there may be delays in the credit process or the funds may not be credited. It is expected that the funds will be credited or refunded automatically within 24 hours. If you have any objections to your personal order, you can click to contact the customer service for handling.
What should I do if I make an error when entering the direct payment information for the game?

Important Note: - The trading platform shall not be held responsible for any incorrect purchases made by users due to negligence, providing false or incorrect information, etc. Once an order is completed, it cannot be cancelled or refunded. Please note:
1. Please carefully check the stored value information before making the payment: game account ID, user name, server. This is to avoid incorrect recharge issues.
2. Due to the requirements of the service provider, once a stored value order is completed, it cannot be cancelled or refunded. You can re-initiate the stored value, but the trading platform will not be responsible for any issues related to incorrect purchases.
3. If the game ID is filled in incorrectly, resulting in the inability to recharge the game, such orders will be automatically refunded after confirming that the information such as the game ID is filled in incorrectly.
If you have any problems with your direct recharge business order, you can select to contact customer service for handling.
My in-game direct payment has not been credited. How should I handle this?

In case the direct payment for the game fails to arrive and the order is not refunded, please provide the relevant vouchers showing successful payment and the failure to receive the funds. Then click to contact the customer service for handling. If the platform customer service verifies that the game internal payment has not arrived, they will process a refund for you.
Why does the order fail and yet the account still has deductions made?

If the order is in a failed payment status, it indicates that we have never received the payment you made.
In general, if there is a deduction from your account, it means that it might just be in a pending status. The deducted amount is expected to be returned to you within -3 - to -7 - working days, depending on the payment method or the processing speed of your bank.