English
No, we can't revoke refunds from processing. Please wait 7-10 business days after submitting your refund request.
notice：Part of the currency balance is refundable to the bank.
If you have any questions, please contact usTOPUPLIVEservice。
- Why choose TOPUPLIVE？
- Change my email address and/or cell phone number
- Why is my TOPUPLIVE account suspended?
- How do I reset my password?
- How do I change my locale？
- I paid by bank transfer, but my order is still unpaid。
- How to cancel an order after payment?
- How do I verify my mobile number?
- How do I unlink my SNS account? (Facebook/Twitter/Google /VK/QQ)
- Why is my TOPUPLIVE account locked?
- How do I register for a TOPUPLIVE account?
- How do I contact TOPUPLIVE Customer Service?
- What is TOPUPLIVE Customer Service? How do I contact them?
- How to leave a message to TOPUPLIVE? What is customer service information?
- Can I change my username in TOPUPLIVE?
- How do I change my username?
- How do I change my password?
- How do I view my purchase history?
- Can I have multiple TOPUPLIVE accounts?
- Why can't I receive notification emails from TOPUPLIVE?
- How to whitelist TOPUPLIVE in Gmail?
- FAQ: What should I do if I have placed an order but have chosen the wrong payment method?
- FAQ: TOPUPLIVE Account authentication
- How to shop on TOPUPLIVE?
- What if I don't receive my order? Can I ask for a refund?
- Under what circumstances can I request a refund?
- I have successfully cancelled my order. Where are my funds now?
- What payment methods does TOPUPLIVE support?
- I paid for my order. What do I do now?
- When should I click "Acknowledge receipt"?
- Why did my payment attempt fail?
- What happens if the order is not paid within a given time?
- What should I do if the product or service delivered is different from the description?
- Why can't I buy some games on TOPUPLIVE?
- Can I get a refund or replacement for submitting an incorrect ID in my order?
- How do I cancel an unpaid order?
- How do I view my order details?
- Is my ID eligible for the in-game first recharge bonus?
- How do I pay with online banking?
- What is a handling fee?
- Why is the transaction amount charged to my bank account/e-wallet different from the amount shown on the order?
- How do I track the status of my order?
- I did not receive any SMS verification code when I paid. What can I do?
- The order in TOPUPLIVE expires
- How do I manually request a refund for a paid order?
- How do I request a refund for a "pending confirmation" order?
- Is there any payment limit for a single order?
- I have paid for my order, but why is my order status still unpaid?
- Can I cancel a refund request for a balance received in the process?
- FAQ: Credit/debit card payment attempt failed
- How do I get a refund for Stripe Payments?
- When should I receive my refund?
- How to find my Sausage Man ID?
- How to find my PUBG Mobile Player ID?
- How to find my Game ID for Bullet Angel?
- How to find my Free Fire ID？
- How to find your User ID & Zone ID in Mobile Legend: Bang Bang (MLBB)?
- How to find my Business Registration No. for Counter:Side?
- How to buy Genshin Impact Genesis Crystals?
- How to buy EOS RED Diamonds at the lowest price?
- How to buy Identity V Echoes?
- How to find my RID and Server for MU Archangel?
- How to check The Legend of Neverland Character ID？
- Alchemy Stars - What are the uses of Lumocrystals?
- How to find my Bigo ID and Verification code for Bigo Live?
- Where to find my WeSing ID?
- How to buy Be The King: Judge Destiny Gold?
- How to check Honkai Impact 3 User ID?
- How to check dragon raja sea User ID?
- How to check Dynasty Warriors: Overlords Character ID?
- How to find my User ID for Ulala: Idle Adventure?
- How to find my Space ID for Super Sus -Who Is The Impostor?
- How to check New Soul Land (SEA) User ID?
- How to buy TikTok (Dou Yin) Coin?
- How to buy Chimeraland Amber?
- FAQs: Purchasing Genshin Impact Genesis Crystals
- How to find my Role ID for Cloud Song: Saga of Skywalkers?
- How to find my Character ID for Naruto: Slugfest-X
- How to buy Elelive Elecoins?
- How to buy Legacy of Discord Diamond?
- How to find my Mango Live user ID?
- How to find my Onmyoji Arena Player ID
- How to find User ID in Ragnarok X: Next Generation?
- How to find my Player ID for Tom and Jerry: Chase?
- How to buy Slam Dunk Mobile Point?
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- Where's my Player ID for Alchemy Stars?
- How to find my Lita ID?
- How to find my Super Mecha Champions User ID?
- How to find my MICO ID?
- How to find my Kumu Live User ID?
- How to find my Yalla Live User ID?
- How to find Jade Dynasty: New Fantasy User ID and Role ID?
- How to find PUBG: New State Mobile Account ID?
- How to buy Fantasy Town Ruby?
- How to find Apex Legends Mobile Player ID?
- How to find my Character ID in Laplace M SEA?
- Where's my Eclipse Isle User ID？
- How to buy DC Worlds Collide Diamonds?
- How to find My Hero ID in My Heroes?
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- How to check The Lord of the Rings: Rise to War UID？
- How to buy Top Mech: Future Wars Gold?
- How to find Ragnarok:The Lost Memories UID?
- How to find my ZEPETO username?
- How to find Ys 6 Mobile Role ID?
- Where to find my User ID for Nimo TV?
- Where to find my Player ID for Teen Patti Gold?
- How to find my Likee ID?
- Where to find my WeTV ID?
- Where to find my Role ID for Never After?
- How to find Auto Chess User ID?
- Where is my Mirage: Perfect Skyline User ID?
- How to find DDTank Origin Account ID?
- Where is my User ID for Ludo Club?
- How to find Player ID in Seven Mortal Sins X-TASY?
- How to buy Omega Legends Gold?
- How to find DC Worlds Collide Player ID?
- How to find Flash Party ID?
- How to find Hyper Front Role ID?
- Where is my Player ID for Tower of Fantasy?
- How to find my Business Registration No. in Counter:Side - SEA?
- How to find Monkey King: Arena of Heroes Character ID & Server?
- Where to find my MU Origin 3 Role ID?
- How to find my MeMe Live ID?
- How to find MU Origin 2 User UID?
- How to find Lords Mobile IGG ID?
- How to find character ID in Dynasty Warriors: Overlords (SEA)?
- Where to find my Heroes Evolved Player ID?
- How to find Character ID in Knives Out?
- How to find Thetan Arena User ID?
- Where to find my Light of Thel: Glory of Cepheus (SEA) user ID?
- Where is my Perfect World Mobile user ID and character ID?
- How to find Tantan ID?
- How to find Torchlight: Infinite Character ID and Name?
- Where to find my User ID for Blockman GO?
- Where can I find my User ID for Badlanders？
- How to find Time Raiders User ID and Name?
- Where is my Ragnarok M: Eternal Love (SEA) Character ID?
- How to find my account number in Boxing Star?
- Where is my BLEACH Mobile 3D User ID?
- How to check Goddess of Victory: NIKKE User ID?
- Where can I find my Snap ID for Marvel Snap?
- Where is my ONE PUNCH MAN: The Strongest UID and SID?
- Where is my Arena Of Valor UID?
- How to check Arena Mania: Magic Heroes User ID?
- How to check Path to Nowhere User ID?
- Where is my Echocalypse User ID?
- How to find Character ID in Entropy 2099?
- Where is my Top Eleven Manager ID?
- How to find the user ID in MARVEL Super War (SEA)?
- Where is my Higgs Domino User ID?
- Where is my Arena Breakout User ID?
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- how to link account an to Supercell id?
- How does TOPUPLIVE protect buyers?
- Why do I need to provide documentation for verification?
- Do not disclose bank transfer information to third parties.
- about-delivery
- about-topuplive
- contact-us
- disclaimers
- payment-method
- privacy-policy
- refund-policy
- shipping-policy
- transaction-security
- user-agreement
- Know Your Client