General FAQ
Buying
How to find my recharge ID
TOPUPLIVE Protection

Why is my TOPUPLIVE account suspended?

These are the most common reasons for account suspension:

1. Create multiple accounts

- A user is only allowed to have one account . Creating more than one will cause all your accounts to be suspended.

- Share payment accounts or credit cards with other members.

- Let your friends access their account on your computer or device.

- Encourage friends or relatives to create their own accounts instead of letting them use yours.

- Access your account from an Internet cafe computer.

  • 2. Suspicious activity

    • - Using VPN, TOR, Game Boosters or proxies when accessing our website.

    - Use a disposable email address during the registration process.

    - Use a VOIP phone number when registering.

    3. Submit a fraud dispute for a delivered order.

    4. Offer remote and personal benefits to other TOPUPLIVE users.

    5. Breach of User Agreement terms.

    If you would like to restore your suspended account, you can contact us by sending an email to service@topuplive.com