System Upgrade Notice
Dear users,
TOPUPlive is carrying out a system upgrade to improve platform stability and processing efficiency. During the upgrade, some features may be temporarily unavailable, including order placement, payment, and delivery status checks. We expect all services to be fully restored by 12:00 AM Eastern Time (EST) on November 13, 2026.
This upgrade covers several core modules:
Order system: We are improving order creation, payment status sync, and exception handling, to reduce stuck orders, duplicate charges, and delayed status updates, so order progress is reflected more promptly and accurately.
Channel system: We are expanding capacity and optimizing the top-up and payment channel links, to raise success rates during peak hours, shorten delivery time, and strengthen channel failover and retry.
Account and delivery records: We are tightening data consistency across balances, delivery history, and notifications, so you can verify top-up results more quickly.
Monitoring and risk controls: We are strengthening transaction monitoring, anomaly alerts, and automatic recovery, to reduce interruptions during traffic spikes or channel fluctuations.
After the upgrade, you will be able to browse the site, place orders, and complete payments as usual. If you still see an outdated status after service is restored, please refresh the page first. If an order or delivery remains abnormal, please contact support with your order number and we will prioritize it. We apologize for any inconvenience this may cause.
The TOPUPlive Team
November 12, 2026
