【Important Notes】
- The Login top-up required to log in your game to make the purchase
- Please be sure to fill in the required information for the Frost Star pack recharge accurately to receive your recharged pack items promptly
【Whiteout Survival Top Up information】
- Whiteout Survival bound account(Google/Facebook)
- Character Name
- Screenshot and the name of the package you want to purchase
Important Note: After the payment is successful, you need to cooperate with customer service to provide a Google or Facebook verification code. Please pay attention to the real-time message guidance of the customer service
【Recharge Result】
If you purchased the item "99.99 Standard packs", it is worth any 99.99 pack in the game.
For example, you can talk with customer service, and send them the related screenshots of the pack to decide which 99.99 pack to top-up for.
The same applies to other price packages
The following picture shows some of the 99.99 gift packs in the game
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【How to Top UP Whiteout Survival Pack ? 】
1.Place your order and complete the payment.
2.Provide your account information (Google/Facebook Login) after the payment for us to log in and complete the top-up. Please do not log in to the game during this process.
3.Provide a screenshot of the pack and we will purchase/top up the items in the game based on the product you ordered.
4.After we complete the purchase/top-up, we will log out of your account and clear the login history.
5.You will receive a notification once the top-up is complete, and you can then log in to the game to verify the transaction.
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【How to Obtain the In-Game bound account (Google/Facebook) + Package Name?】
1. In-game Bound account(Google/Facebook)
Log in to the game -> Click the "Gear Icon" on the upper right corner -> Select "Account" -> Link your game account with Google/Facebook.
2. Select Package:
Log in to the game and provide the name of the package you want to buy in the game, and we will purchase the package for you.
Example: If you want to buy the package shown in the picture below, please enter "Mythic Mark of Valor Pack" when you submit the information. And remember to provide a corresponding screenshot of the pack.
Whiteout Survival (Login Top-Up) — FAQ
1) What is “Login Top-Up” for Whiteout Survival?
Login Top-Up means the recharge is completed by accessing your account to purchase items/packs on your behalf, rather than delivering via UID-only methods.
2) What details are needed to place a Whiteout Survival login top-up?
Typically:
- Your login method (email/phone/social)
- Verification/OTP if your account security requires it
Never share payment card details or other unrelated personal data.
3) Is login top-up riskier than UID top-up?
Yes. Login top-up involves account access, so it carries higher risk. Always ensure you can contact Online customer service and monitor verification prompts.
4) How can I reduce risk before ordering?
Best practices:
- Bind your account to email/phone you control
- Prepare to receive OTP codes during the order
- Avoid using shared/public devices
- Take screenshots of your User ID / server / character name
5) Do I need to log out while the top-up is being processed?
Usually yes. To prevent conflicts, it’s recommended you log out and do not log in until you’re notified the order is completed.
6) How long does Whiteout Survival login top-up take?
Many orders complete within ~10–30 minutes, but it can take longer if OTP verification or additional security checks appear.
7) What should I do if the game asks for verification codes during the process?
Provide the OTP only through the official order chat/support channel and only when you have an active order. If you’re unsure, contact Online customer service before sending any code.
8) What if I receive an unexpected security email/SMS?
Check whether it matches your order timing and device/location. If it looks suspicious:
- Contact Online customer service immediately
- Change your password
- Enable stronger account security
9) What if items were partially delivered?
Sometimes packs may be processed in batches. Take screenshots of your inventory/purchase status and contact Online customer service with your order number for confirmation and follow-up.
10) Can I refund a Whiteout Survival login top-up?
If the order is not processed/delivered, refunds may be possible depending on policy. Once delivery is completed, refunds are generally not possible. Contact Online customer service with your order number to check eligibility.
