【Important Notes】
- The Login top-up required to log in your game to make the purchase
- Please be sure to fill in the required information for the equivalent bundle recharge accurately to receive your recharged pack items promptly
【Tiles Survive! Top Up information】
- FunPlus ID account
- Emai/Facebook/Google account
- Password
- User id
- Screenshot and the name of the package you want to purchase
Important Note: After the payment is successful, you need to cooperate with customer service to provide the Email verification code. Please pay attention to the real-time message guidance of the customer service
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【How to Top UP Tiles Survive Pack ? 】
- Place your order and complete the payment for Tiles Survive! top up.
- Please access the game after payment succeeds, log into your account.
- Select the corresponding bundle for the item you purchased. Click on the bundle, and a confirmation message will pop up. Once confirmed, the bundle will be credited to your account soon.
- After confirmation, the gift pack will be delivered to your account instantly.
- You will receive a notification once the top-up is complete, and you can then log in to the game to verify the transaction.
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Q1: What is the difference between this Login Top-up service and the standard Waypoints direct top-up?
The standard Waypoints direct top-up only supports Waypoints denominations and is completed automatically using your UID — no customer service interaction is needed. This Login Top-up service covers a much wider range of products including any-value Packs, Passes, Waypoints, and the Standard Packs All In One bundle. It is completed by TOPUPLive customer service logging into your account on your behalf, which allows access to in-game store packs that cannot be purchased through a direct UID top-up.
Q2: What products are available through the Login Top-up service?
TOPUPLive offers the following via login top-up: Any $0.99 / $4.99 / $9.99 / $19.99 / $49.99 / $99.99 Pack, the Standard Packs All In One bundle ($184.99 value), and Waypoints packs of 500 / 1,000 / 2,000 and more — all at discounts of up to 25% off standard in-game pricing.
Q3: What are Waypoints and Gems in Tiles Survive!, and why are they valuable?
Waypoints are the premium paid currency used to purchase Gems and in-game packs. Gems are used to draw heroes, upgrade characters, and unlock exclusive items. Together, they power your progression: Waypoints let you access exclusive bundles packed with Gems, Speed-ups, Hero EXP, and Draft Vouchers — all of which give you a significant strategic advantage in the game.
Q4: What login methods are supported for this top-up?
The service supports FunPlus ID, Email, Facebook, and Google account logins. Using your FunPlus ID is strongly recommended as it enables faster and smoother processing. Please note that Apple ID login is currently not supported — if your account is bound only to Apple ID, please bind a FunPlus ID or alternative login method before placing your order.
Q5: What information do I need to prepare before purchasing?
Please have the following ready before placing your order:
- Your FunPlus ID account (or Email / Facebook / Google login)
- Your account password
- Your User ID (UID)
- A screenshot and the exact name of the pack or bundle you wish to purchase
Providing complete and accurate information upfront helps ensure your recharge is processed quickly and correctly.
Q6: What is the step-by-step process after I complete payment?
After your payment is confirmed:
1. TOPUPLive customer service will contact you in real time.
2. You will need to provide your email verification code when prompted.
3. Customer service logs in to your game account and navigates to the in-game store.
4. The specific pack you selected is purchased and credited to your account.
5. You will receive a notification once the top-up is complete and can then log in to verify.
Please stay available and respond to customer service messages promptly after paying to avoid delays.
Q7: Should I log in to the game while the top-up is being processed?
No. Please do not log in to the game while the recharge is in progress. Logging in simultaneously may cause a conflict that interrupts or fails the top-up process. Once you receive confirmation that the recharge is complete, you are advised to change your account password immediately for security.
Q8: What is the "Standard Packs All In One" bundle?
The Standard Packs All In One is a comprehensive bundle that combines multiple standard packs into a single purchase at a 20% discount, with a combined value of $184.99. It is ideal for players who want to maximize value and unlock a broad range of in-game resources in one transaction, rather than purchasing individual packs separately.
Q9: How quickly will my packs or Waypoints be delivered?
Delivery speed depends on customer service availability and how quickly you respond to the email verification prompt. Once the login and purchase process is completed, items are credited to your account immediately. To avoid delays, please respond to customer service messages as soon as possible after completing payment.
Q10: What should I do if I encounter any issues after payment?
If you experience any delays, have not received a customer service message, or find that items were not credited after the process is complete, please contact TOPUPLive support immediately via Live Chat, WhatsApp, or email at [email protected] with your order number, UID, and the pack name you purchased. Our team is available 24/7 to assist you.
