【Important Notes】
- The Login top-up required to log in your game to make the purchase
- Please be sure to fill in the required information accurately to avoid delay on receiving your Pokécoins
【Pokémon Go Top Up information】
- Login method (PTC(recommend )/Google/Facebook
Server
Password
Character Name
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【How to Top UP PokeCoins? (VIA TOPUPlive)】
1. Place your order and complete the payment.
2. Please provide your account information after the payment for us to log in and complete the top-up. Please do not log in to the game during this process.
3. We will purchase/top up the items in the game based on the product you ordered.
4. After we complete the purchase/top-up, we will log out of your account and clear the login history.
5. You will receive a notification once the top-up is complete, and you can then log in to the game to verify the transaction.
【How to get your account detail for Top-up? 】
1. Enter your Character Center and find the Settings page
2. View the Account details for your login email/Facebook account. If you log in as a guest, please link your email address here
What is Pokémon GO and what are PokéCoins used for?
Pokémon GO is the world's most popular location-based augmented reality mobile game developed by Niantic and The Pokémon Company. Players explore the real world to catch Pokémon, battle in Gyms and Raids, and participate in global events. PokéCoins are the game's premium currency — used to purchase Poké Balls, Incense, Lucky Eggs, Raid Passes, Remote Raid Passes, storage upgrades, avatar customizations, and other essential items from the in-game shop.
What PokéCoins denominations are available on TOPUPLive?
TOPUPLive offers five PokéCoins packs with exceptional discounts: 550 ($3.85, 23% off) / 1,200 ($5.79, 43% off) / 2,500 ($11.50, 43% off) / 5,200 ($17.02, 58% off) / 14,500 ($37.99, 63% off). The 14,500 PokéCoins pack is the best value by far at 63% off the standard in-app price of $99.99.
What is the recharge method for this top-up?
This is a Login Top-Up service. TOPUPLive's customer service team will log in to your Pokémon GO account using the credentials you provide, purchase the selected PokéCoins pack in-game, then log out and clear all login history immediately. Orders are typically processed within 15 to 30 minutes.
Which login method is recommended and why?
When you top up Pokémon Go, PTC (Pokémon Trainer Club) account login is strongly recommended, as it results in faster delivery and a higher success rate compared to Google or Facebook logins. If your Pokémon GO account is currently linked only to Google or Facebook, consider binding a PTC account in your game settings before placing your order for the smoothest experience.
What information do I need to prepare before purchasing?
Please have the following ready before placing your order:
- Your login method (PTC / Google / Facebook)
- Your Server
- Your account password
- Your Character Name
If your login triggers a verification step, you may also need to provide an OTP verification code to customer service in real time after payment. Please stay available and monitor your messages promptly.
What happens step by step after I complete payment?
Here is the full process:
1. You place your order and complete payment on TOPUPLive.
2. You provide your login method, server, password, and Character Name to customer service.
3. If a verification code is triggered, customer service will prompt you — provide the OTP immediately.
4. The team logs in to your Pokémon GO account and purchases the selected PokéCoins pack in-game.
5. Once complete, the team logs out and clears all login history from your account.
6. You receive a notification and can log in to the game to verify your PokéCoins balance.
Should I log in to Pokémon GO during the top-up process?
No. Please do not log in to the game while the top-up is being processed. Simultaneous logins can cause additional security prompts, login conflicts, or delays that extend processing time. Once you receive confirmation that the top-up is complete, log in normally to verify your PokéCoins and then change your account password as a security measure.
What are level-based bonuses and how do they work?
TOPUPLive offers additional PokéCoins bonuses based on your current Trainer level — with extra rewards of up to +20% on top of the standard pack. This means higher-level trainers receive more PokéCoins per dollar spent. The bonus is applied automatically based on the level of the account being topped up, making it an additional incentive to top up at TOPUPLive rather than directly in-app.
What should I do if I encounter any issues after payment?
If you have not been contacted by customer service after payment, had difficulty providing your OTP in time, or find that your PokéCoins have not arrived after the process is marked complete, contact TOPUPLive support immediately via Live Chat, WhatsApp, or email at [email protected] with your order number and Character Name. Our team is available 24/7 and will assist you in real time.
