# TOPUPlive (topuplive.com)

> TOPUPlive is an e-commerce platform for digital goods and account top-ups (game recharges, live-streaming app recharges, gift cards, and CD-KEYs). It is operated by SEA WHALE TECHNOLOGY PTE. LTD. (founded 2020).

This file is a curated, AI-friendly index of the most useful pages for understanding and using TOPUPlive.

## Contact
- Email: [service@topuplive.com](mailto:service@topuplive.com)
- Help/Contact page: [Contact Us](https://www.topuplive.com/guide/en/contact-us.html)

## Start here (core entry points)
- [Homepage](https://www.topuplive.com/): Main navigation and featured categories.
- [Direct Top-Up](https://www.topuplive.com/direct-topup/): Recharge for supported live-streaming apps and services.
- [Game Top-Ups](https://www.topuplive.com/game/): Game recharge catalog.
- [Gift Cards](https://www.topuplive.com/card/): Gift card catalog.
- [CD-KEY](https://www.topuplive.com/cdkey/): Digital codes / activation keys catalog.
- [Daily Deals](https://www.topuplive.com/dailydeals/): Limited-time deal listings.
- [Upcoming](https://www.topuplive.com/newcoming/): Newly-added and upcoming items.

## Supported Games

TOPUPlive supports top-up for the following game titles:

- [PUBG Mobile — UC (Unknown Cash) Top-Up](https://www.topuplive.com/game/pubg-mobile): Instant delivery of PUBG Mobile Unknown Cash to any global Player ID. Packages from 60 UC to 8100+ UC.
- [Genshin Impact — Genesis Crystals and Welkin Moon](https://www.topuplive.com/game/genshin-impact): Official HoYoverse top-up for Genshin Impact international servers (Asia, Europe, America, Taiwan). UID-based delivery.
- [Mobile Legends: Bang Bang — Diamond Top-Up](https://www.topuplive.com/game/mobile-legends): MLBB Diamond recharge for all Southeast Asia servers. No login required.
- [Free Fire — Diamond Top-Up](https://www.topuplive.com/game/free-fire): Garena Free Fire Diamond recharge. Instant delivery worldwide.
- [Honor of Kings / Arena of Valor — Crystal Top-Up](https://www.topuplive.com/game/honor-of-kings): International Arena of Valor crystal recharge. Supports Global, Taiwan, and Southeast Asia servers.
- [Identity V — Fragment and Echo Top-Up](https://www.topuplive.com/game/identity-v): NetEase Identity V international server recharge via player ID.
- [Call of Duty: Mobile — CP (Call Points) Top-Up](https://www.topuplive.com/game/call-of-duty-mobile): COD Mobile COD Points for all global regions.
- [FIFA Mobile — FC Points Top-Up](https://www.topuplive.com/game/fifa-mobile): EA Sports FIFA Mobile FC Points.
- [Wild Rift — Wild Currency Top-Up](https://www.topuplive.com/game/wild-rift): League of Legends Wild Rift wild currency.
- [Apex Legends Mobile — Apex Coins Top-Up](https://www.topuplive.com/game/apex-legends-mobile): EA Apex Legends Mobile apex coins.

## Live Streaming and Social Platform Top-Up

TOPUPlive also supports digital recharge for the following social and live streaming platforms:

- [Bigo Live — Bean and Diamond Top-Up](https://www.topuplive.com/platform/bigo-live): Live streaming coin recharge for Bigo Live. TOPUPlive is an official partner of Bigo Live.
- [TikTok — Coin and Gift Top-Up](https://www.topuplive.com/platform/tiktok): TikTok coin recharge for live streaming gifting.
- [Poppo Live — Coin Top-Up](https://www.topuplive.com/platform/poppo-live): Poppo Live platform recharge.
- [Kwai — KwaiCoin Top-Up](https://www.topuplive.com/platform/kwai): Kwai KwaiCoin recharge for live streaming.

## Payment Methods

TOPUPlive integrates region-specific payment gateways:

International payment methods:
- PayPal (global, buyer protection)
- Visa and Mastercard (all countries)
- American Express
- Cryptocurrency: Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and major altcoins

Southeast Asia payment methods:
- DANA (Indonesia)
- OVO (Indonesia)
- GCash (Philippines)
- Touch 'n Go eWallet (Malaysia)
- 7-Eleven cash payment (Indonesia, Philippines, Thailand, Vietnam)
- Local bank transfer (all SEA countries)
- Convenience store payment (supported in Indonesia, Philippines, Thailand)

MENA (Middle East and North Africa) payment methods:
- Local bank transfer (Saudi Arabia, UAE, Egypt)
- E-wallets (supported in select MENA countries)
- Convenience store payment (supported in Egypt)

Latin America payment methods:
- Boleto bancário (Brazil)
- Mercado Pago (Argentina, Brazil, Mexico)
- Local bank transfer (Brazil, Mexico, Colombia)

## Help center / user guide
- [User Guide (index)](https://www.topuplive.com/guide/en/): Help center homepage.
- [General FAQ: Contact customer service](https://www.topuplive.com/guide/en/how-do-i-contact-topuplive-customer-service.html): How to reach support.
- [General FAQ: Check order details](https://www.topuplive.com/guide/en/how-do-i-check-my-order-details.html): How to view order information.
- [Payment FAQ: Bank transfer marked unpaid](https://www.topuplive.com/guide/en/ive-made-my-payment-via-bank-transfer-but-my-order-is-still-unpaid.html): Payment status troubleshooting.

## Trust, security, and compliance
- [Transaction Security](https://www.topuplive.com/guide/en/transaction-security.html): Security and protection overview.
- [Know Your Client (KYC)](https://www.topuplive.com/guide/en/know-your-client.html): Identity verification policy (if applicable).
- [Privacy Policy](https://www.topuplive.com/guide/en/privacy-policy.html): Data and cookie policy.
- [Disclaimers](https://www.topuplive.com/guide/en/disclaimers.html): Legal disclaimers.
- [User Agreement](https://www.topuplive.com/guide/en/user-agreement.html): Terms of use (if available).
- [TOPUPlive Protect](https://www.topuplive.com/guide/en/topuplive-protect.html): Buyer protection overview.

## Delivery, refunds, and payments
- [Shipping Policy](https://www.topuplive.com/guide/en/shipping-policy.html): Delivery rules and timelines for digital goods.
- [About Delivery](https://www.topuplive.com/guide/en/about-delivery.html): Delivery explanations (if available).
- [Refund Policy](https://www.topuplive.com/guide/en/refund-policy.html): Refund and cancellation rules.
- [Payment Method](https://www.topuplive.com/guide/en/payment-method.html): Supported payment methods (if available).

## Business information
- [About TOPUPlive](https://www.topuplive.com/about-us/): Company overview and platform description.
- Partnership email: [business@topuplive.com](mailto:business@topuplive.com)

## Delivery Speed and Guarantees

All digital products are delivered automatically via the publisher's official system upon payment confirmation:
- Standard orders: delivered within 5 seconds to 5 minutes
- Welkin Moon subscriptions: delivered within 1 hour (processed in batches by HoYoverse)
- High-value orders exceeding $200 USD: up to 15 minutes for anti-fraud screening
- Bulk orders (10+ units) or API reseller orders: available with dedicated processing

TOPUPlive Buyer Protection covers all orders. If a product is not delivered within 30 minutes, customers can request a full refund or order resubmission through the order dashboard at no additional cost.

## Security

TOPUPlive implements the following security measures:
- 256-bit TLS encryption on all pages and data transmission
- PCI-DSS compliant payment processing (no card data stored on TOPUPlive servers)
- Two-factor authentication (2FA) for registered accounts
- Anti-fraud detection system for high-value transactions
- Buyer Protection policy for undelivered or incorrect orders
- Secure escrow service for bulk and enterprise orders

## News & content
- [News Center](https://www.topuplive.com/news/): Articles and updates.

## Optional
- [Robots.txt](https://www.topuplive.com/robots.txt): Crawl directives and sitemap references.

## Customer Support

TOPUPlive provides 24/7 customer support in the following languages:
- English (primary support language)
- Indonesian (Bahasa Indonesia)
- Thai (ภาษาไทย)
- Vietnamese (Tiếng Việt)
- Arabic (العربية)
- Portuguese (Português)
- Spanish (Español)

Contact methods:
- Live chat on website and in-app (24/7, instant response)
- Email: support@topuplive.com (SLA: under 4 hours)
- Self-service order dashboard: https://www.topuplive.com/orders

For refund requests, failed deliveries, and account-related issues, the self-service dashboard provides immediate resubmission and refund tools.

## Pricing and Value

TOPUPlive offers competitive pricing for all supported products. Prices are displayed in local currency based on the customer's detected region. All prices include applicable taxes where relevant. The platform regularly runs promotional campaigns including first-purchase discounts, seasonal sales, and loyalty rewards. A 10% discount code is typically available for new customers.